Forms & Resources

Whilst this isn’t a legal requirement by legislation, our company policy is as stated in your lease agreement (Addendum A). Unless otherwise agreed to by the Lessor in writing, smoking is not permitted inside the residential buildings on the premises.

Subletting is not permitted without written approval from us. This includes assigning the tenancy over to a third party, or allowing other occupants to move in without our express permission. New tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.

You must seek permission to add people to your lease. Additional tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.

A typical switchboard shows the main switch, safety switch with test button, and four circuit breakers. All homes have circuit breakers or fuses. These are designed to protect the wiring and appliances within the premises. Only safety switches are designed to protect people.

Testing a safety switch

To test a safety switch, simply press the ‘TEST’ button. This should automatically trip the switch to the ‘off’ position. Reset by pushing the switch back to ‘on’. If it doesn’t work, contact your Property Manager immediately. You MUST carry out safety switch test every three months.

Why did it ‘trip’?

If a safety switch turns off the power, it may be that a resident could be using a faulty appliance or the electrical wiring may have become faulty. Reset the safety switch. If it trips again, unplug the last appliance used. If everything works okay, take that appliance to a licensed electrical contractor to be checked. If the safety switch keeps tripping, disconnect all appliances and plug them in, one at a time, until the faulty one is located.

*Avoid touching appliances while carrying out this process

Please ensure all maintenance requests are lodged via your tenant portal by clicking here and one of our friendly team will be in touch. For EMERGENCY REPAIRS, and to find out what is considered an ‘Emergency’, please see below.

WHAT IS CONSIDERED AN EMERGENCY REPAIR?

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet is not available)
• Serious roof leak or gas leak
• Dangerous electrical fault, dangerous power point, loose live wire etc.
• Flooding, rainwater inundation inside the property, or serious flood damage
• Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
• Failure or breakdown of the gas, electricity or water supply to the premises
• Hot water service failure (NOT INCLUDING REPLACEMENT) on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
• Fault or damage that makes premises unsafe or insecure
• Fault likely to injure a person, cause damage or extreme inconvenience

If an emergency repair is required during business hours, please contact your Property Manager on 07 3843 1355. Should an emergency repair be required after hours then you need to phone 0401 817 872.

Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately. Protect your safety by being vigilant and report to us any issues, to ensure your safety in the case of fire.

Once adequate notice has been given, a tenant will be issued with a vacate date. This is the latest date that a vacating tenant is able to return the keys to My Property Group. A tenant is also required to have all their property out from the property and have left the property in good order. You are required to pay rent until this date, regardless of whether you occupy it in the final days or not. Tenants are required to complete an exit condition report upon leaving a property. We highly recommend that you make our Vacating Inspection Guide your checklist for the vacating process. This details all your obligations with respect to cleaning, smoke detectors, appliances and so forth. If the property is not left in a respectable condition, we will hire professional cleaners at your expense; this cost will be deducted from your bond. At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your full bond to be paid quickly, you need to ensure the following:

• Rent – any outstanding rent is paid promptly
• Property ready – property is cleaned, carpets cleaned and grounds returned to their in-going condition. The property must also pass the final inspection conducted by our Agency.
• Outstanding accounts – please ensure that any monies outstanding for water, any damages, compensations amounts and break lease fees are paid (if required).
• Keys – ensures all keys, remotes etc. have been returned.
• Final water reading – can take up to 2 weeks.
• Bond Finalisation – take care when completing and signing the bond finalisation form. Ensure that all signatures are filled out correctly. All signatures are cross checked with the original paperwork.

  Once the criteria have been met, we can start the process to have your bond refunded to you. Allow up to 2 weeks. Delays to this in all cases relate to one or more of these criteria not being met.

If you vacate a property with money still owing and damage to the property, with a court order you could be lodged on a national tenancy database. Even if this is later rectified, your details may not be withdrawn from the database. Your details may still be lodged for 3 years after your debt has been cleared, indicating there was originally a problem. Therefore due to the serious nature of being listed on these databases, we encourage all tenants to ensure all aspects of their tenancy be finalised in full with us before vacating.

At My Property Group, we understand that sometimes there are unforeseen circumstances that result in delayed rental payments. Although the situation may never apply to you as most tenants pay rent on time, it is important we advise you of the processes involved.

Although we will endeavor to accommodate any extraordinary situations resulting in late rental payments, there is a strict arrears management procedure that will be maintained, regardless of the reason. This is to ensure effective management of arrears and protect the Lessor’s investment.

If you happen to fall into arrears or know that you will be unable to make a rental payment, please contact the office and discuss the situation with your Property Manager.

Safety switches are designed to reduce the likelihood of electric shock should an electrical fault occur. They are designed to prevent injury or death.

They monitor the flow of electricity through a circuit. They automatically shut off the electricity supply when current is detected leaking from faulty switches, wiring or electrical appliances. This stops the chance of current flowing to earth, through a person, electrocuting them.

Are safety switches failsafe?

Nothing is failsafe. Safety switches should be regularly checked. Just like a smoke detector or other safety device, if it is not working properly, it cannot protect.

It is also important to make sure electrical appliances; electrical wiring, extension leads and other electrical equipment are regularly checked and kept in good working order.