We’ve answered some of the most common questions we help our tenants through.
If you have a question and you cannot find an answer here, please don’t hesitate to contact us for answers to any questions you have about renting a property with My Property Group.
If you’re in need of Tenancy forms or other agreement documents, you’ll find them here on our site.
Can I have a pet?
You may must not keep any animal, bird or fish in or about the premises, unless that pet is listed in item 17 of the residential tenancy agreement or without the prior written permission of the Lessor.
If you do have an approved pet at your property, you must abide by the following responsibilities:
- Keep the yard clean.
- In the event of any fleas or flea eggs being present, you will need to arrange for flea fumigation of the property at your own expense.
- Cover the cost of any damage to the premises caused by the animal.
- You must abide by all local, city or state laws, licensing and health requirements regarding pets, including vaccinations.
Failure to comply with these terms shall give the owner the right to revoke permission to keep the pet, and is also grounds for further action
Can I renew my lease?
Provided that the owner of the property you’re leasing intends to continue leasing their property, and that your rent has been paid on time, the property has been kept clean and undamaged and the grounds well maintained, you can expect to receive an invitation of renewal. Other factors beyond your control may also determine whether or not your lease will be renewed , for example – sale of the property.
If you receive a Lease Renewal Notice, it’s important that you let us know whether you accept the renewal or you wish to vacate. We need this advice in writing from you as soon as possible.
Can I smoke in my property?
Whilst this isn’t a legal requirement by legislation, our company policy is as stated in your lease agreement (Addendum A). Unless otherwise agreed to by the Lessor in writing, smoking is not permitted inside the residential buildings on the premises.
Can I sub-let on my lease?
Subletting is not permitted without written approval from us. This includes assigning the tenancy over to a third party, or allowing other occupants to move in without our express permission. New tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.
Can someone transfer onto my lease?
You must seek permission to add people to your lease. Additional tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.
How do I know if a safety switch is installed?
A typical switchboard shows the main switch, safety switch with test button, and four circuit breakers. All homes have circuit breakers or fuses. These are designed to protect the wiring and appliances within the premises. Only safety switches are designed to protect people.Testing a safety switch
To test a safety switch, simply press the ‘TEST’ button. This should automatically trip the switch to the ‘off’ position. Reset by pushing the switch back to ‘on’. If it doesn’t work, contact your Property Manager immediately. You MUST carry out safety switch test every three months.Why did it ‘trip’?
If a safety switch turns off the power, it may be that a resident could be using a faulty appliance or the electrical wiring may have become faulty. Reset the safety switch. If it trips again, unplug the last appliance used. If everything works okay, take that appliance to a licensed electrical contractor to be checked. If the safety switch keeps tripping, disconnect all appliances and plug them in, one at a time, until the faulty one is located.*Avoid touching appliances while carrying out this process
How do I prepare for a periodic/routine inspection?
The main purpose is to provide a report to the owner that you are maintaining the property, and also to check for any repairs and make any recommendations to the owner.
As soon as you notice a problem in the property, visit your tenant portal by clicking here and one of our friendly team will be in touch.